Cookie policy
This Cookie Policy explains how Nusource Limited uses cookies and similar technologies on our website and digital services.
Cookies help us deliver core functionality, improve performance, personalise your experience, and measure the effectiveness of our services and marketing. Some cookies are essential for the operation and security of the Website, while others are optional and only used with your consent.
We are committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
What are cookies?
Cookies are small text files placed on your device (computer, tablet or mobile) when you visit a website. They allow the website to recognise your device and store certain information about your preferences or past actions.
Some cookies are essential for the operation of the website. Others are used for analytics, functionality, or marketing purposes, subject to your consent where required by law.
Cookies may be session cookies (deleted when you close your browser) or persistent cookies (stored for longer periods).
This policy should be read alongside our Privacy Policy, which explains how we process personal data more broadly, including your rights and how to contact us.
How we use cookies
We use cookies for the following purposes
Strictly necessary cookies
These cookies are essential for the operation and security of the nusource website. They cannot be disabled in our systems.
They enable core functionality such as:
- Navigating the website and accessing secure areas.
- Remembering information you enter during a session (for example property details, postcode, selected services, or progress through a quote or checkout journey).
- Maintaining session integrity and preventing fraudulent or malicious activity.
- Enabling essential features such as live chat, accessibility tools, and form submission.
Functional cookies
Functional cookies allow the website to remember choices you make and provide enhanced, personalised features.
These may include:
- Remembering previously entered information so you do not need to re-enter it on repeat visits.
- Retaining saved quotes, preferences, or partially completed journeys.
- Improving continuity across sessions and devices where technically possible.
If you disable these cookies, some features of the website may not function correctly.
Analytics / performance cookies
Analytics cookies help us understand how visitors interact with the website so we can improve usability, performance, and content.
These cookies collect information such as:
- Pages visited and time spent on each page.
- Navigation paths and user journeys.
- Error events and performance metrics.
- Device and browser characteristics (in aggregated form).
We use this data in an aggregated and anonymised manner wherever possible. Typical providers may include services such as Google Analytics or equivalent platforms.
Marketing / advertising cookies
Marketing cookies are used to deliver relevant advertising and measure the effectiveness of marketing campaigns.
These cookies may:
- Track visits across websites.
- Build anonymised audience segments.
- Display nusource advertisements based on previous interactions with our website.
Advertising may be delivered via third-party platforms such as Google, Meta (Facebook/Instagram), Microsoft (Bing), or similar providers.
If you opt out, you may still see nusource advertisements, but they will not be personalised.
Reminder and conversion support cookies
We may use limited cookies to support customer journeys, such as:
- Reminding you of saved quotes or incomplete bookings.
- Indicating availability of installation slots or follow-up actions.
These cookies are designed to improve customer experience and reduce friction in completing a transaction.
Managing your cookie preferences
You can:
- Accept or reject non-essential cookies when you first visit the website.
- Change your preferences at any time using our Privacy Settings.
- Delete cookies through your browser settings.
Blocking certain cookies may affect the functionality and performance of the website.
Third-party cookies
Some cookies may be placed by third-party service providers acting on our behalf (for example analytics, chat functionality, or advertising platforms).
These providers may process personal data in accordance with their own privacy policies. Where required, international transfers are safeguarded using appropriate legal mechanisms.
A full list of cookies and vendors is available in our Privacy Settings.
Updates to this policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business operations. The latest version will always be available on this page.